Exchange or return policy
Thank you for shopping with Nine Saudi Arabia. We would like to inform you of the company’s policy regarding exchange, return, and alternatives
For your safety and implementation of the issued regulations
1 - Cosmetics and care products are not allowed to be returned or exchanged unless there is a problem with the product or it arrived by mistake. In this case, the product will be returned and we will bear the cost of the return.
2 - It is allowed to exchange or return hardware products or products that do not fall within the scope of beauty and care products within 7 days from the date of purchase and that they are in their original condition and unused.
3 - The return cost is 12 riyals and is deducted from the value of the replaced or reference product
4- If the quantity of a product listed in the store is not available, the ordering person will be contacted and the ordering person can replace the item and order another item or refund the order value within two working days from the time of ordering.
Contact to request services
Our customer service employees are keen to serve you to the fullest extent by communicating via the number
0506443008
The exchange or return process may take up to 7 business days according to the policy
The amount will be refunded after the product reaches us and its condition is confirmed. The process of transferring the return amount may take from two to 7 working days from the day you receive the product.