Welcome, dear customers, to the Nine Saudi store
These terms and conditions apply to the store and all its departments, branches and affiliated websites that refer to these terms and conditions as a reference.
When submitting a purchase from the online store, the customer confirms his acceptance of the current terms and conditions. If you do not agree to them, you must not use the store and send purchase orders.
- The administrators of the Nine Saudi Arabia store reserve the right to change parts of the terms and conditions of use, modify them, add information to them, or remove them at any time. Changes will become effective when they are posted on the site without prior notice
- Please review the Terms of Use and Conditions regularly for any updates. Your continued use of the site after the posting of changes to these terms and conditions of use constitutes your full acceptance of those changes.
- Terms and conditions of use for the store:
- The content appearing on this site is presented for informational purposes only. The explanations regarding the products expressed on this site belong to the agents themselves and we have nothing to do with them. Comments or opinions expressed on this site belong to the party that published them and therefore do not reflect our opinions.
Certain services and related features that may be available on the Site require registration or subscription. Should you choose to register or subscribe to any such services or related features, you agree to provide accurate and current information about yourself and to update it in a timely manner if there are any changes. Each site user is solely responsible for keeping passwords and other methods of identifying the user account in a proper manner. The account holder is entirely responsible for all activities that occur using his password or account. In addition, you must notify us of any unauthorized use of your password or account. In no event shall the Site be liable, directly or indirectly or in any way, for any loss or damage of any kind arising from or in connection with your failure to comply with this section.
During the registration process, the Customer agrees to receive promotional emails from the Site. You may, at a later time, cancel this option and not receive any promotional emails by clicking on the link at the bottom of any promotional email.
User posts
All of your contributions on the site and/or what you provide to us, including - but not limited to - questions, criticisms, comments, and suggestions (collectively, “contributions”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of contribution, once you share your comments or criticism with us on the site, you also grant us the right to use the name that you display that is directly related to this criticism, comment, or any other content. You may not use a false e-mail address, pretend to be someone else, or otherwise attempt to mislead us or any third party regarding the authenticity or reliability of any Submission. We may delete or edit any posts, but we are not obligated to do so.
Approval of requests:
- Please note that in some cases, a purchase request may not be approved for any reason that the administrators of the Saudi Nine store deem to be in violation of the established sales policy.
- The site administrators reserve the right to refuse or cancel any order for any reason and at any time. Before we approve a request, we may ask you to provide additional information or other data to verify something.
We are keen to provide the most accurate information regarding prices to all users who visit the site. However, errors may occur sometimes, such as cases where the price of the product is not specified correctly on the site. Therefore, we reserve the right to refuse or cancel any order. In the event that the price of a product is not stated correctly, we may, at our sole discretion, contact you for instructions or cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any orders whether they have been confirmed or not.
- The customer can modify the order, whether by decrease or increase, provided that the order status is not shipped and no bill of lading has been issued, as it is not possible to modify any order after the bill of lading is issued.
- If the customer requests to cancel the total order for reasons attributable to him and the order is paid via Mada or Visa, the payment service providers’ fees will be calculated and the remaining amount will be refunded to the customer.
- In some cases, items are not available. If one item is not available in the order, the order is modified and the customer is notified of the cancellation of the unavailable item, its value is refunded to the card it was paid for, and the rest of the items are shipped.
Some cases of order cancellation, for example:
- Choosing a shipping company that is not compatible with the goods, for example (choosing Red Box lockers for shipping), and the goods do not fit or are compatible in size with the lockers, and therefore they cannot be shipped according to the customer’s provided option.
- Any suspicious operations or for any other reason that the administrators of the Saudi Nine store deem to be in violation of the established sales policy
After canceling the order:
- It should be noted that all purchase orders paid via bank cards take between 1 - 3 working days for the amount to reach us according to the service provider’s policy.
The amount paid will be refunded within 1-3 business days for Mada payments, and 1-7 business days for Visa and MasterCard payments, according to the electronic payment services provider.
- The customer has the right to request an expedited return by providing customer service with his bank account number, provided that the deposit is made to his account immediately upon arrival of the amount from the electronic payment service provider and during official working hours.
Trademarks and Copyrights Nine Saudi Arabia
All copyrights, trademarks, trade names, trade dress, designs and “features” of the Website and any other intellectual property, materials and other rights associated with the Website, including the software, HTML and other code used in the Website, page headers or images , text, illustrations, formats, logos, designs, icons, images, software, music clips, downloads or video clips (collectively, “Intellectual Property”) are, and shall remain at all times, the property and inherent right of Nine Saudi Arabia or are the property of the owner of Each is also protected by Saudi Arabia and international trademark and copyright laws.